Return and Exchange Policy
📦 Hassle-Free Returns Policy
*30-Day Satisfaction Guarantee*
Standard Return Policy
- Our return policy is valid for 30 days from the date your order was placedor 7 days after you receive your item, whichever comes last.
- If the specified timeframe has passed, unfortunately, we are unable to offer a refund or exchange.
Pre-Order Return Policy
- For Pre-Orders, we understand the extended nature of these orders and offer additional flexibility.
- The return policy for Pre-Orders is extended to 30 days from the date of dispatch.
- If 30 days have passed since the dispatch date, unfortunately, we cannot offer a refund or exchange.
✅ Eligible Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as when you received it.
- Be returned in the original packaging with all tags and accessories included.
No-Questions-Asked Refunds: Return any unused perfume within 30 days .
Defective/Damaged Items: We cover return shipping & send replacements immediately.
🚫 Non-Returnable Items
For safety reasons, we cannot accept:
Products with broken seals or evidence of use.
Items purchased during final sale (clearly marked).
- Gift cards or promotional vouchers.
- Items marked as “Final Sale.”
🔁 3-Step Return Process
Contact Support
📧 Email [email protected] with:Order number
Reason for return
(No approval needed for eligible returns)
Ship Your Return
FREE EU/US Label: We email prepaid shipping label (DHL/UPS).
Global Returns: Use local drop-off points in 15 countries (See Map).
Instant Refund
Refund processed within 48 hours of warehouse receipt.
Original payment method credited in 3-5 business days.
🌍 Global Returns Simplified
| Region | Return Address | Transit Time |
|---|---|---|
| EU | Germany Warehouse | 8-15days |
| US | New Jersey Hub | 5-10 days |
| UK | London Facility | 7-18 days |
| No shipments to China required |
🛡️ Consumer Protection Commitments
No Customs Risks: All returns handled locally.
Zero Return Shipping Costs (except final sale items).
Real-Time Tracking: SMS/email updates at every stage.
24-Month Authenticity Warranty: Batch code verification included.
⚠️ Important Notes
We reserve the right to refuse returns violating policy (e.g., used products).
For full terms, see our Refund Policy or contact [email protected].
