Shipping Methods
🚚 Transparent Shipping Policy
DDP (Delivered Duty Paid) Worldwide
⏱️ Processing & Delivery Timelines
| Stage | Duration | Guarantee |
|---|---|---|
| Order Processing | 1-2 business days | 48h dispatch for in-stock items |
| Express Shipping | 7-15 business days (EU/US) 8-16days (Global) | On-time or $20 credit |
| Customs Clearance | Included | No import fees for customers |
📍 Regional Shipping Hubs
| Region | Warehouse | Carrier | Avg. Delivery |
|---|---|---|---|
| EU | Germany | DHL Express | 7-15 days |
| US | New Jersey | FedEx/UPS | 5-15 days |
| UK | London | DPD | 7-15 days |
| APAC | Singapore | DHL | 3-7 days |
🔔 Real-time SMS/email updates at every stage
🌍 Global Delivery Solutions
EU: DHL Express from Germany (VAT included)
US: FedEx /UPS 8-15Day from hub
UK: DPD 8-18Day from hub
All shipments include:
📦 Full insurance (up to $500)
📋 Commercial invoices for smooth customs
🔒 DDP (Delivered Duty Paid) - No hidden fees
📦 Stock Transparency
Live Inventory Check: Product pages show real-time stock levels
Backorder Protocol:
Email notification within 2 hours if unavailable
Options: Cancel item / Wait restock (ETA provided) / Free upgrade to equivalent scent
10% discount if restock exceeds 3 days
🛡️ Delivery Guarantees
| Scenario | Our Action |
|---|---|
| Lost in transit | Free reshipment |
| Customs delay >72h | Free reshipment |
| Damaged package | Instant replacement (no return required) |
